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Mindstrong: Mental Health Care Reimagined

Mindstrong: Mental Health Care Reimagined

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Enrollment

The Mindstrong app is no cost to the user for the duration of the California Mental Health Services Authority (MHSA) Innovation project called Help@Hand. There will not be charges for any Mindstrong Inc. services while they are provided during the MHSA Innovation project period, which is expected to last through April 26, 2023.

Getting signed up for Mindstrong is easy, and Mindstrong helps the consumer along the way.  The Mindstrong representative will walk the consumer through downloading the smartphone app and answer all questions regarding the app, privacy, or the enrollment process.

Participation is completely voluntary.  App use can be stopped at any time. If the app is uninstalled,  Mindstrong services will not be available until the app is reinstalled again. Mindstrong works alongside the UCI Medical Psychiatry Services received. If a consumer is no longer a patient with UCI Medical Psychiatry Services they will no longer be eligible to receive Mindstrong services.

A consumer must be referred to Mindstrong by their mental health care provider to use the app’s services.

About the Mindstrong App

Mindstrong is a mobile smartphone app available on both iOS and Android. It provides  access to 24/7 mental health care to support mental health goals through text messaging or telehealth.

The passive data gathered by the Mindstrong App is used as a signal that someone may need support. This will trigger the Mindstrong Care Team to reach out to the consumer to assess how they are doing. Mindstrong does not define a crisis based on the passively gathered data alone. 

The data gathered includes how the consumer interacts with their smartphone (swipes, taps and clicks). This excludes all content outside of in-app messaging is (see Outreach Video for more on how data is protected.)

Mindstrong allows safe and secure access to mental health care support any time it is needed, day or night, through in app text messaging or telehealth. Mindstrong has created ways to measure brain health, such as memory, attention, and mood, based on how the user touches and interacts with their smartphone touchscreen without recording any sensitive data. Unlike traditional assessments, like completing a survey or test, Mindstrong measures the scrolls and taps made on the smartphone throughout the day. This technology helps your Mindstrong Care Team get a sense of how you’re doing outside of your therapy sessions. They’ll reach out to you if they think you might need support.

 If someone is an eminent danger to themselves or someone else, a member of the Mindstrong Care Team prefers to call a mobile mental health crisis unit who will then evaluate the consumer on location.  If the mobile crisis team is not available, and the consumer is not willing to voluntarily transport themselves to the hospital, the only option would be to call the police for a 5150. Mindstrong aims to be as transparent as possible with consumers around the entire process and involve them in the decision-making as much as we can.

Privacy

Mindstrong Inc. doesn’t record any personal information or activity, like browsing, location or voice calls. It doesn’t record anything the user types or texts, other than activity within the Mindstrong app. More information can be found in Mindstrong’s Privacy Policy, see here: https://mindstronghealth.com/privacy/

The Mindstrong Care Team follows the same laws as any other doctor and/or healthcare provider and protects personal health information. That means their information is private and will not be shared unless they give permission, or unless sharing is required by law. In addition, this information will never be sold to a 3rd party for commercial interest.  The app itself also has state of the art security measures to protect against hacking and data breaches.

The consumer data is very secure.  It is protected under HIPAA, the CA Medical Information Act, CA Welfare & Institutions Code 5328 and HITECH ACT. Mindstrong follows the highest standards of data encryption as well as technical and physical safeguards to ensure data security.  With a ISO27001 certification with more than 100 controls in place to ensure the security of health information, Mindstrong also routinely audits its technological infrastructure and policies.

The Mindstrong app can be made more secure by setting up a biometric security (face/finger print id) and/or a passcode.  Anytime the user returns to the app, it requires biometric security (face/ fingerprint id) or a passcode that is set up.

HIPAA (Health Insurance Portability and Accountability Act) is a federal law that gives you rights to protect your health information.  You have the right to:

  • See, get a copy of, and correct your health records.
  • Know how your health information may be used and shared.
  • Decide if your health information can be used or shared for certain purposes, such as marketing, and get a report.
  • File a complaint with your provider, health insurer, or the U.S. government if your rights are violated.

Until consent is given, information is not shared.   Mindstrong can get and share health information with preferred providers.  The user can change their mind about this at any time. Privacy is very important and Mindstrong takes steps to protect this information and it will never be sold to a 3rd party for commercial interest. The Mindstrong Care Team follows the same laws as any other doctor and/or healthcare provider and protects the consumer’s personal health information.

App Use

Mindstrong does use some data like any app, however, it is a very small amount (about what it takes to browse the internet for a few minutes). The user’s mobile provider’s standard rates for any data overages still apply.

If WiFi is regularly used, it should have minimal impact on data use. In fact, the user can control cellular data use through phone app settings.  However, the Mindstrong Care Team’s in-app messaging will only be available when the phone is connected either through Wi-Fi or cellular data.

No. Having the Mindstrong App run in the background will not drain battery life, it doesn’t change the way the phone works.  However, like all other apps, if it is used actively, it does use some battery life.

When you use the Mindstrong keyboard, the data about how the user interacts with the smartphone (swipes, taps and clicks) is recorded. This excludes all content outside of in-app messaging is (see Outreach Video for more on how data is protected.)

Mindstrong works on a variety of current smartphones that run on iOS 11, Android 6 and newer.

The app comes only in English at this time.

The right application is simply called Mindstrong, if there are issues, it is advised to check that an application called “Discovery” was not accidentally downloaded.